Customer Contact Center Representative - Employee Benefits - Remote

Overview

This role involves assisting customers in the Employee Benefits sector, focusing on leave and disability claims, within a remote work environment.

In Short

• 100% remote work or hybrid options available.
• Engage with customers via inbound calls.
• Process new claim intakes and inquiries.
• Build rapport and trust with customers.
• Support claims team as needed.
• Document customer interactions in the management system.
• Participate in training for Employee Benefits products.
• Contribute to process improvements.
• Flexible work hours between 7a to 9p EST.
• Join a company recognized as a 'Great Place to Work'.

Requirements

• High School Diploma or GED.
• 3+ years of customer service experience.
• Proficient in basic computer functions.
• Strong communication and engagement skills.
• Flexible and adaptable in a fast-paced environment.
• Bi-Lingual candidates preferred.
• Experience in Financial Services is a bonus.
• Ability to handle objections effectively.
• Learning agility and willingness to develop new skills.
• College degree and 1+ year of customer service experience preferred.

Benefits

• Competitive salary with performance incentives.
• Generous paid time off and holidays.
• Healthcare benefits including dental and vision.
• 401(k) matching and pension plan.
• Paid training and development programs.
• Employee-led councils for diversity and inclusion.
• Flexible work arrangements to support work-life balance.
• Tuition reimbursement up to $5,250/year.
• 40 hours of paid volunteer time off annually.
• Recognition as one of the World’s Most Ethical Companies.