Implementation Specialist - Remote

Overview

Rain is empowering the next generation of money and financial products globally. We’re a lean and mighty team of passionate builders and veteran founders building at the cutting edge intersection of real-world payments and digital money. We are looking for a Product Analyst to join us to accelerate the organization and guide the onboarding and implementation of our partnerships at the earliest stage. You will have the opportunity to deliver massive impact at a quickly growing company that is funded by some of the top investors in fintech and crypto. Rain is backed by great investors including Lightspeed, Norwest, Khosla, along with great companies like Coinbase, and Circle.

In Short

• Managed client relationships from the moment a deal is signed until the client goes live.
• Become an expert on our developer documentation and Rain products and services.
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
• Support the design and implementation of onboarding workflows for new business customers.
• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
• Work with product managers to define business requirements for onboarding and create user stories.
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

Requirements

• Bachelor's degree in Business, Analytics, Economics, or a related field.
• 1-2 years of experience in a product analyst or similar role, preferably at a B2B company.
• Strong analytical and problem-solving skills, with the ability to work with complex data sets.
• Experience with product analytics tools.
• Excellent communication skills and ability to work cross-functionally with diverse teams.
• Ability to work independently and take ownership of tasks while collaborating with team members.

Benefits

• Unlimited vacation can be daunting, so at Rain we require our teammates to take 10 days minimum for themselves.
• We support a flexible workplace, if you feel comfortable at home please work from home.
• Easy-to-access benefits, for all employees based in the US, Rain pays a percentage of your benefits for the employee and for your dependents.
• On top of a competitive salary, we offer every Rain employee an equity option plan.
• We want our teammates to be knowledgeable about our core products and services and to support this mission we issue a card for our team to utilize the card for testing.
• Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny.