Key Accounts Specialist - Remote

Overview

The Key Accounts Specialist at Rockwell Automation will work as part of the Americas Customer Care team, focusing on building relationships with customers and partners to enhance their supply chain experience.

In Short

• Collaborate with stakeholders to achieve customer outcomes.
• Build and maintain trustable relationships with key customers.
• Resolve customer complaints efficiently.
• Conduct business reviews using analytical tools.
• Understand customer needs and strategize accordingly.
• Maintain a positive attitude focused on customer satisfaction.
• Work closely with Sales and Partners.
• Engage in strategic planning with management.
• Utilize SAP and Salesforce for customer management.
• Demonstrate leadership and problem-solving skills.

Requirements

• Degree in Business Management or equivalent experience.
• Advanced English proficiency.
• Experience with SAP and Salesforce.
• Strong analytical and critical thinking skills.
• Understanding of end-to-end supply chain processes.
• Excellent communication and interpersonal skills.
• Ability to operate in diverse cultural settings.
• Strong leadership and followership capabilities.
• Ability to meet deadlines and manage stress.
• Entrepreneurial mindset with a “can-do” attitude.

Benefits

• Comprehensive mindfulness programs.
• Volunteer Paid Time Off after 6 months.
• Donation matching program for charitable contributions.
• Employee Assistance Program.
• Personalized wellbeing programs.
• Access to an on-demand digital course library.
• Opportunities for talent growth within the organization.
• Support for equality and diversity in the workplace.
• Agile working environment.
• Hybrid work policy with specific in-office days.