Technical Success Manager, Senior Analyst - Healthcare - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join a nimble team empowered to set aggressive goals.
• Assist customers throughout their lifecycle to unlock value from products.
• Work in a post-sales capacity contributing to customer success.
• Drive customer adoption and optimize programs.
• Build and maintain multi-level stakeholder relationships.
• Serve as a platform expert and advisor to clients.
• Act as a point of escalation for complex issues.
• Enhance software platform knowledge and troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Work in a supportive and inclusive environment.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customers in all phases of their adoption journey.
• Detail-oriented with strong problem-solving skills.
• Excellent verbal and written communication skills.
• Familiarity with software and front-end development.
• Comfort in working both autonomously and collaboratively.
• Ability to articulate technical concepts to a non-technical audience.

Benefits

• Work-life integration with frequent office events and team outings.
• Qualtrics Experience Program - $1,800 for an experience of your choosing.
• 30 paid days off including PTO and holiday closures.
• Standard benefits package including medical, dental, and vision.
• Free snacks, drinks, and lunches in the office.