Technical Success Manager, Analyst - Healthcare - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join a nimble team empowered to set aggressive goals.
• Work with clients to understand their programs and objectives.
• Leverage technical expertise to build programs that drive adoption.
• Establish and maintain multi-level stakeholder relationships.
• Act as a point of escalation for complex issues.
• Drive customer adoption and optimize programs.
• Enhance software platform knowledge and troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Support clients throughout their lifecycle.
• Work in a supportive and inclusive environment.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects simultaneously.
• Experience with customers in all phases of their adoption journey.
• Detail-oriented with the ability to prioritize and meet deadlines.
• Excellent verbal and written communication skills.
• Familiarity with software and front-end development.
• Strong problem-solving skills.

Benefits

• 30 paid days off (15 PTO + 5 Personal Days + 10 Holiday Closures).
• Qualtrics Experience Program - $1,800 for an experience of your choosing.
• Standard benefits package including medical, dental, and vision.
• Frequent office events, team outings, and happy hours.
• Free snacks, drinks, and lunches in the office.