Technical Success Manager, Research - Remote

Overview

As a Technical Success Manager at Qualtrics, you'll help customers unlock the most value from our subscription solutions by serving as trusted advisors and recommending solutions to their challenges.

In Short

• Help customers achieve their business objectives with Qualtrics solutions.
• Collaborate with sales and delivery teams.
• Provide proactive thought leadership and best practices.
• Manage end-to-end research requests.
• Develop educational content for users.
• Maintain strong client communication and relationships.
• Stay updated on market research trends.
• Work in a fast-paced environment managing multiple projects.
• Utilize strong analytical capabilities to solve client challenges.
• Contribute to customer retention and expansion strategies.

Requirements

• 3+ years in a technical, consulting, or client-facing role.
• Ability to manage multiple projects simultaneously.
• Experience with customer adoption journeys.
• Strong communication skills for technical concepts.
• Detail-oriented and able to prioritize effectively.
• Familiarity with software and front-end development.
• Proven success in building customer relationships.

Benefits

• Monthly wellness bonus of $300.
• 20 paid days off excluding holidays.
• 401k match program and medical benefits.
• Qualtrics Experience Bonus of $1,800 after one year.