Services Operations Data Strategy Lead - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Passionate about tackling complex challenges and empowering teams through data-driven insights.
• Develop innovative data strategies that enhance operational efficiency.
• Strong analytical capabilities to investigate underlying issues and propose solutions.
• Expertise in data visualization tools, SQL, R or Python, and advanced Excel functions.
• Collaboration with various teams such as finance, operations, services, and engineering.
• Experience in managing large, complex projects.
• Ability to foster strong relationships with key stakeholders.
• Deliver actionable insights to business leaders.
• Mentor and coach junior team members.
• Commitment to creating and scaling efficient processes.

Requirements

• Bachelor’s degree in Mathematics, Statistics, Data Science, or a related field.
• Proficiency in data visualization tools (e.g., Qualtrics, Tableau, DOMO).
• Strong analytical skills with the ability to propose solutions.
• Experience presenting insights to Director-level stakeholders.
• Proven ability to engage with executive level stakeholders.
• Experience managing large, complex projects.
• Strong coding skills; proficiency in SQL and R or Python.
• Ability to influence company-wide data governance strategies.
• Capable of reviewing and providing feedback on SQL queries.

Benefits

• In-office perks like catered lunch and snack bars.
• Relocation bonus for out of state applicants.
• 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures.
• Qualtrics Experience Program - $1500 annually for an experience of your choosing.
• Wellness Reimbursement program for eligible lifestyle expenses.