Professional Services Operations & Strategy Lead - Remote

Overview

The Professional Services Operations Lead is responsible for leading and managing the day-to-day financial operations of the global professional services team, optimizing operational workflows, and ensuring performance goals are met.

In Short

• Develop and implement operational strategies for service delivery management.
• Collaborate with senior leadership to define and execute strategic vision.
• Lead, mentor, and manage a team of operations analysts globally.
• Continuously evaluate and improve operational processes.
• Collaborate with finance team to create budgets and manage costs.
• Work across departments to align operations with business goals.
• Monitor financial performance and identify cost-saving areas.
• Provide insights to support healthy execution of client projects.
• Foster a culture of continuous improvement and innovation.
• Ensure high levels of client satisfaction with project deliverables.

Requirements

• Minimum of 10 years in consulting operations or service delivery.
• At least 7 years in a leadership role.
• Experience in professional services, IT services, or consulting preferred.
• Understanding of SaaS business models.
• Strong leadership and people management skills.
• Excellent problem-solving and analytical abilities.
• Proficiency with project management software tools.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Detail-oriented with exceptional organizational abilities.

Benefits

• Multiple options for dental, medical, vision, disability, and life insurances.
• Equity and Employee Stock Purchase Plan (ESPP).
• Flexible PTO and spending options.
• Commuter benefits and wellness benefits.
• Adoption and parental leave benefits.