Professional Services Operations & Strategy Lead - Remote

Overview

The Professional Services Operations Lead is responsible for leading and managing the day-to-day financial operations of the global professional services team, optimizing workflows, and ensuring performance goals are met.

In Short

• Lead and manage financial operations of the professional services team.
• Develop operational strategies to enhance team efficiency.
• Collaborate with leadership to drive strategic initiatives.
• Monitor key performance indicators (KPIs) for operations.
• Lead, mentor, and manage a global team of operations analysts.
• Continuously improve operational processes for efficiency.
• Collaborate with finance for budgeting and forecasting.
• Align operations with business goals through cross-functional collaboration.
• Provide insights for service offerings and product development.
• Ensure high levels of client satisfaction and project deliverables.

Requirements

• 10+ years in consulting operations or service delivery.
• 7+ years in a leadership role.
• Experience in professional services or IT services preferred.
• Understanding of SaaS business models.
• Strong leadership and people management skills.
• Excellent problem-solving and analytical abilities.
• Proficiency in project management tools.
• Familiarity with financial forecasting and budget management.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Benefits

• Multiple options for dental, medical, and vision insurance.
• Equity and Employee Stock Purchase Plan (ESPP).
• Flexible PTO and spending benefits.
• Commuter benefits and wellness programs.
• Adoption and parental leave benefits.