Senior Specialist, Resolution - Remote

Overview

Qualtrics’ Enablement Specialists are dedicated to optimizing our employees’ specialty product ramping and ongoing learning to support customers accurately and efficiently.

In Short

• Join a nimble team focused on achieving aggressive goals.
• Collaborate across teams to develop and maintain documentation.
• Monitor key support metrics and analyze trends.
• Conduct rigorous analysis to improve support outcomes.
• Develop ramping documentation for product specialties.
• Present issues and proposals to leaders effectively.
• Work both autonomously and collaboratively.
• Identify and catalog existing specialty resources.
• Drive problem-solving initiatives.
• Build relationships with internal stakeholders.

Requirements

• Bachelor’s or Master’s degree from a top university.
• At least 1 year of professional experience in a technical role.
• Passion for teaching and enabling others.
• Detail-oriented with strong prioritization skills.
• Excellent verbal and written communication skills.
• Ability to identify root causes of issues.
• Experience managing multiple projects.
• Comfortable working in a dynamic environment.

Benefits

• Opportunity to build the next generation of an enablement team.
• Impact on customer support experiences.
• Work in a collaborative and innovative environment.
• Gain practical experience in critical programs.
• Develop relationships with leaders in various organizations.