Senior Customer Success Manager - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join a nimble group empowered to set aggressive goals.
• Assist customers throughout their lifecycle to unlock value from products.
• Work with clients to understand their programs and objectives.
• Drive customer adoption and optimize programs.
• Collaborate with Sales and Services teams to develop client relationships.
• Enhance software platform knowledge and technical troubleshooting skills.
• Build creative problem-solving and critical-thinking skills.
• Develop impactful, trusted relationships with customers.
• Act as a point of escalation for complex issues.
• Work in a hybrid environment with in-person connections.

Requirements

• Bachelor’s degree from a competitive university.
• 5+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects simultaneously.
• Demonstrated ability to drive usage with customers.
• Hard-working self-starter capable of running multiple projects.
• Comfort in working both autonomously and collaboratively.
• Ability to articulate technical concepts to a non-technical audience.
• Detail-oriented with prioritization skills.
• Familiarity with software and front-end development.
• Excellent verbal and written communication skills.

Benefits

• Comprehensive total rewards package including base and incentives.
• Private health insurance with top coverage.
• $2,800 Annual Experience Bonus for personal experiences.
• Additional 5 days of Experience Leave per year.
• $425 Quarterly Wellness Stipend for physical and mental wellbeing.
• Commuter allowance for public transport expenses.
• Hybrid working environment with 3 days in office, 2 from home.
• Catered lunches and well-stocked kitchen in the office.