Principal XM Scientist - Remote

Overview

This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs. You'll lead with creation of a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies.

In Short

• Lead program consulting services for CX Programs.
• Collaborate with clients to design journeys and measurement strategies.
• Drive organizational change and continuous insights.
• Engage with recognizable brands to enhance their CX programs.
• Utilize analytical skills to derive insights and recommendations.
• Foster collaborative relationships with stakeholders.
• Manage engagements from program vision to value realization.
• Contribute to thought leadership and industry recognition.
• Opportunity for professional and leadership development.
• Work in a hybrid model with flexibility.

Requirements

• 10+ years of CX design and delivery experience.
• Advanced degree preferred; Bachelor's required.
• Strong understanding of research methodology and data analysis.
• Experience in Contact Centre operations.
• Exceptional communication skills.
• Experience with enterprise contact centre software solutions.
• Proven change management skills.
• Ability to influence and socialize best practices.
• Hands-on experience in program design and governance.
• Analytical proficiency to drive insights.

Benefits

• Qualtrics Experience Program bonus.
• Support for professional growth and development.
• Collaborative and inclusive work environment.
• Travel flexibility up to 25-30%.
• Opportunity to work with global brands.
• Hybrid work model for work-life integration.
• Access to a diverse community.
• Focus on creating a safe and comfortable workplace.
• Engagement in thought leadership contributions.
• Recognition in the CX domain.