Customer Success Associate - Remote

Overview

The Customer Success Team is at the heart of Qualtrics, assisting customers throughout their lifecycle to unlock the most value from our products and services.

In Short

• Work with clients to understand their programs and objectives.
• Leverage technical expertise to build programs that drive adoption.
• Contribute to the long-term success of customers’ programs.
• Enhance software platform knowledge and troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Collaborate with Sales and Services teams for meaningful client relationships.
• Become a platform expert for strategic capabilities.
• Maximize value for customers by ensuring they have necessary tools.
• Prepare content that educates users on platform utilization.
• Drive adoption of key platform features through demos and proof of concepts.

Requirements

• Bachelor’s degree from a competitive university.
• 2-3 years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customers in all phases of their adoption journey.
• Detail-oriented with prioritization skills.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Familiarity with software and front-end development.

Benefits

• Work-life integration with frequent office events and team outings.
• Qualtrics Experience Program - $2,800 for an experience of your choosing.
• 30 paid days off including PTO and holidays.
• Standard benefits package including medical, dental, and vision.
• Snacks, drinks, and free lunches in the office.