Business Collections Team Lead - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Seeking an experienced Collections Team Supervisor.
• Guide a team of Collections Associates to maximize performance.
• Influence collections strategy and foster a positive team environment.
• Drive results and cultivate talent.
• Lead and mentor a team, establishing clear performance goals.
• Manage customer accounts with complex collection issues.
• Collaborate with sales to manage AR disputes.
• Identify root causes of problems and implement best practices.
• Opportunity to refine leadership skills.
• Gain exposure to industry-leading tools and software.

Requirements

• University degree with 3-5 years of supervisory experience in collections.
• Proven success in leading and developing teams.
• Fluency in English with excellent communication skills.
• Strong experience in credit and collections.
• Proficiency in Microsoft Excel; experience with Netsuite is a plus.

Benefits

• Wellness Reimbursement for wellness activities.
• Experience Bonus (MXP 36,882/year).
• Competitive benefits packages.