Business Services Team Lead - Remote

Overview

The Business Services Team Lead role requires exceptional communication and analytical skills to manage a team, resolve issues, and improve customer experience.

In Short

• Manage agents and assist with difficult cases.
• Assign tasks and organize daily workload.
• Mentor employees and monitor their progress.
• Analyze data and improve processes.
• Coordinate between departments.
• Participate in recruitment for Member Support.
• Handle escalated queries from members.
• Gather data for product feedback.

Requirements

• Excellent spoken and written English skills.
• Experience with tools like Kustomer, GSuite, Jira, Looker.
• Significant team management or coaching experience.
• Passion for problem-solving.
• Strong focus on customer satisfaction.
• Strong organizational skills.
• Experience in customer service for the finance industry.

Benefits

• 25 days paid leave.
• Health and dental insurance.
• 40k INR professional L&D budget per year.
• Up to 3 L&D paid days off.
• Snacks and drinks in the office.
• Enhanced family-friendly leave.
• Flexible working arrangements.