Director of Product - Member Support - Remote

Overview

As the Director of Product for Member Support at Tide, you will define, execute, and scale our global support products and tooling, driving measurable improvements in member experience and agent efficiency.

In Short

• Lead the product vision for Member Support.
• Deliver measurable results in support efficiency and member satisfaction.
• Translate product roadmap into clear, outcome-driven goals.
• Build a deep understanding of member and agent pain points.
• Define the strategic vision for the Member Support ecosystem.
• Develop a long-term roadmap balancing foundational investment with innovative capabilities.
• Leverage emerging technologies to transform the member support journey.
• Demonstrate strong leadership and mentoring of product teams.
• Balance near-term delivery with long-term strategic thinking.
• Foster a culture of ownership and innovation within the team.

Requirements

• 10+ years in Product Management.
• Experience in operational enablement and customer support domains.
• Strong record of launching and growing products.
• Ability to build and mentor high-performing teams.
• Strong analytical mindset and problem-solving skills.
• Market fluency in operational and support technology landscape.
• Capacity to adapt and create clarity in evolving contexts.

Benefits

• Self & Family Health Insurance.
• Term & Life Insurance.
• OPD Benefits.
• Mental wellbeing support.
• Learning & Development Budget.
• WFH Setup allowance.
• 15 days of Privilege leaves.
• 12 days of Casual leaves.
• 12 days of Sick leaves.
• 3 paid days off for volunteering or L&D activities.
• Stock Options.