Senior Director of Renewals - Remote

Overview

QAD is seeking a dynamic and strategic Senior Director of Renewals to lead our global renewals organization, ensuring high customer retention and revenue optimization.

In Short

• Lead the global renewals strategy for customer retention.
• Collaborate across departments to align renewal goals.
• Manage and mentor a team of renewal managers.
• Implement scalable processes using tools like Salesforce.
• Engage customers in value-based conversations.
• Identify expansion opportunities within the renewal cycle.
• Track key performance metrics for program assessment.
• Negotiate contracts and manage complex deal cycles.
• Foster a culture of accountability and continuous improvement.
• Drive operational excellence in the renewals process.

Requirements

• Bachelor’s degree required; MBA preferred.
• 10+ years in customer success or renewals in SaaS.
• 5+ years in people management.
• Proven track record of exceeding renewal targets.
• Strong commercial acumen and negotiation skills.
• Exceptional leadership and collaboration skills.
• Experience with CRM tools like Salesforce.
• Analytical mindset for forecasting and reporting.
• Understanding of customer segmentation and renewal models.

Benefits

• Opportunity to join a growing business.
• Collaborative culture with supportive team members.
• Atmosphere of growth and idea-sharing.
• Compensation packages based on experience.
• Comprehensive U.S. benefits package.