Application Support Specialist - Remote

Posted 2 days ago

All others

Full Time

Mexico

Manufacturing Equipment

PLCs

ITIL Framework

Overview

We are seeking an Application Support Specialist to join our Redzone team in the United Kingdom. This role is fully remote and focuses on providing support to customers in the automation of factories, particularly in the Food and Beverage and Packaging sectors.

In Short

Fully remote role located in Mexico.
Provide customer-centric support for technical issues.
Timely troubleshooting for hardware and software issues.
Interact with end-users via Google Meet, email, or chat.
Manage and record technical issues using Intercom.
Take ownership of customer issues and see them through to resolution.
Monitor health of customer environments proactively.
Analyze records and logs for underlying trends.
Collaborate with the Engineering team on new technologies.
Celebrate team-based goals for SLA and CSAT metrics.

Requirements

Bachelor’s degree required.
5+ years of experience in Application Support, Technical Support, and BI Support.
Expert user in iOS.
Knowledge of manufacturing processes and quality control.
Clear communication for technical and non-technical audiences.

Benefits

Programs for work-life balance.
Opportunity to join a growing business.
Collaborative culture with supportive colleagues.
Growth and opportunity atmosphere.
Compensation packages based on experience and skills.

QAD

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services tailored for global manufacturing companies. The company focuses on helping manufacturers navigate the challenges posed by technology-driven innovation and shifting consumer preferences, enabling them to innovate and adapt their business models rapidly. QAD's solutions cater to various industries, including automotive, life sciences, packaging, consumer products, food and beverage, high tech, and industrial manufacturing, empowering customers to achieve competitive advantages. Committed to fostering a diverse and inclusive workplace, QAD values employee contributions and perspectives, ensuring opportunities for growth and development.

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