Application Support Specialist - Remote

Overview

The Application Support Specialist at Redzone will focus on providing exceptional support to customers in the manufacturing sector, particularly in automation and the Food and Beverage industry.

In Short

• Fully remote role based in the UK.
• Provide customer-centric support for technical issues.
• Manage and troubleshoot hardware and software problems.
• Interact with users via Google Meet, email, or chat.
• Document technical issues and resolutions using Intercom.
• Prioritize and manage multiple customer issues simultaneously.
• Analyze logs to identify trends and potential issues.
• Collaborate with the Engineering team to stay updated on technology.
• Celebrate team goals for SLA and CSAT metrics.
• Work in a fast-paced environment with a focus on customer satisfaction.

Requirements

• Bachelor’s degree required.
• 5+ years of experience in Application Support or Technical Support.
• Expertise in iOS.
• Knowledge of manufacturing processes is advantageous.
• Clear communication skills for technical and non-technical audiences.
• Database knowledge, particularly with SQL and ODBC connections.
• Familiarity with AWS and Kubernetes.
• Experience with Help Desk systems like Intercom.
• Knowledge of ITIL framework.
• Strong organizational and interpersonal skills.

Benefits

• Health and well-being programs for work-life balance.
• Opportunity to join a growing business.
• Collaborative culture supporting teamwork.
• Growth and opportunity for idea-sharing.
• Compensation packages based on experience and skills.