Technical Account Manager - Remote

Overview

Pushpay is seeking a highly skilled Technical Account Manager (TAM). This role is key in fostering strong relationships between our internal development teams, our valued customers, and third-party integration vendors. The TAM will ensure seamless communication and coordination to deliver outstanding technical solutions, improve customer satisfaction, and drive the overall success of our platform integrations.

In Short

• Build and maintain strong relationships with key customer and vendor technical teams.
• Work closely with the Director of Technology Partnerships to identify prospective customers for API integrations.
• Own and manage the API integration process for customers and third-party vendors.
• Collaborate with customers and vendors to gather technical requirements.
• Lead technical discussions with customers, vendors, and internal teams.
• Assist customers with troubleshooting integration issues.
• Develop deep technical knowledge of our platform.
• Coordinate with engineering teams to plan and execute API releases.
• Track and report on key metrics related to API usage.
• Work closely with the Customer Success team to identify upsell opportunities.

Requirements

• 5+ years of experience in API management, integration, or technical account management in a SaaS environment.
• Proven track record of working with external vendors, customers, and internal teams.
• Experience working in an Agile development environment.
• Familiarity with common integration protocols and technologies.
• Excellent communication skills.
• Ability to prioritize and manage multiple API integration projects.
• Hands-on experience with API tools and platforms.
• Strong problem-solving skills.
• Familiarity with developer tools and version control systems.

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee.
• Hybrid work model - 3 days in the office / 2 days remote each week.
• 401K match.
• 12 paid Company Holidays.
• 2 paid Volunteer Time Off days.
• 15 days PTO to start, increases with tenure and seniority.
• Paid parental and adoption leave.