Senior Dealer Services Implementation Specialist - Remote

Overview

The Senior Dealer Services Implementation Specialist plays a crucial role in managing dealer product and rate portfolios, ensuring quality and compliance with customer specifications while collaborating across various departments.

In Short

• Verify new business and changes to meet customer specifications.
• Implement fee structures for accurate consumer charges.
• Program and implement contract forms and reserve rates.
• Collaborate with cross-functional teams on complex requests.
• Meet service levels and maintain quality standards.
• Provide training and documentation for team members.
• Understand processes to mitigate customer and financial risks.
• Support dealer launches for successful implementations.
• Assist in troubleshooting customer issues.
• Support management with insights and reporting.

Requirements

• Bachelor's Degree or equivalent experience.
• 3+ years in Systems Implementation Management or Quality Assurance.
• Ability to multi-task in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Proficiency with MS Word, Excel, SharePoint, and Teams.
• Exceptional organizational skills.
• Ability to identify continuous improvement opportunities.

Benefits

• Impactful work that protects customers.
• Collaboration with diverse teams.
• Opportunity for professional growth.
• Supportive work environment.