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Clinical Technical Support Specialist (B2B SaaS) - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

The Clinical Technical Support Specialist will serve as a software expert for customers in the rehab therapy business, providing support via email and contributing to the Client Success Team.

In Short

  • Respond to customer inquiries via email.
  • Triage support tickets and escalate as needed.
  • Maintain a deep understanding of product offerings.
  • Promote customer satisfaction and loyalty.
  • Identify opportunities for product and service enhancements.
  • Work in a telecommute environment.
  • Contribute to a high-performing Client Success Team.
  • Engage in problem-solving for complex healthcare issues.
  • Collaborate with engineering teams for support ticket management.
  • Assist in creating a positive customer experience.

Requirements

  • 3+ years in a customer-facing role.
  • Experience in a clinical healthcare position.
  • Strong analytical and troubleshooting skills.
  • Proactive and self-motivated.
  • Exceptional written communication skills.

Benefits

  • Competitive salary with bonus potential.
  • Remote/hybrid work environment.
  • Potential equity compensation.
  • Flexible PTO policy.
  • Company-sponsored lunches.
  • Comprehensive insurance benefits.
  • 401k plan.
  • Fitness class credits.
  • Recovery suite at headquarters.
Prompt logo

Prompt

Prompt is a pioneering company in the healthcare technology sector, focused on delivering highly automated and modern B2B enterprise software solutions specifically designed for rehabilitation therapy businesses. With a commitment to revolutionizing healthcare, Prompt has established itself as a leading platform in the industry, addressing complex challenges faced by outpatient therapy providers. The company is dedicated to enhancing patient care while reducing environmental waste, and it fosters a collaborative and innovative work environment where talented individuals come together to create impactful software solutions. Prompt values smart work over hard work, promoting a healthy work-life balance and offering competitive benefits to its employees.

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