Clinical Technical Support Specialist (B2B SaaS) - Remote

Overview

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Clinical Technical Support Specialist who will serve as a Prompt software expert to customers via our email support channel and will be an integral part of our Customer Experience Team.

In Short

• Respond to customer questions and requests via email using our help desk platform.
• Triage tickets and perform escalations to appropriate teams.
• Support engineering ticket creation, review, and prioritization.
• Develop and maintain a deep understanding of our product offerings.
• Promote customer satisfaction and loyalty.
• Identify opportunities to enhance our product and service features.

Requirements

• 3+ years of relevant experience in customer-facing role.
• Experience in a clinical position in a healthcare environment.
• Highly analytical mindset with superior troubleshooting ability.
• Proactive, self-motivated, and self-directed.
• Exceptional written communication skills.

Benefits

• Competitive salaries.
• Bonus potential with exceptional performance (up to 12k).
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.