B2B Technical Support Specialist - Remote

Posted 5 days ago

Customer Service

Full Time

Worldwide

Overview

Ventrata is seeking a B2B Technical Support Specialist to assist clients with their issues, ensuring a seamless customer experience through effective problem-solving and communication.

In Short

Actively improve the customer experience.
Identify problems and advise clients on solutions.
Recreate, troubleshoot, and investigate reported issues.
Collaborate with development teams to report bugs.
Master support channels like Ventrata Chat and Helpdesk.
Assist with client onboarding and data uploads.
Support internal teams with various tasks.

Requirements

Excellent communication skills.
Strong problem-solving abilities.
Experience in technical support or customer service.
Familiarity with helpdesk software.
Ability to work collaboratively in a team.

Benefits

Opportunity to work with a passionate team.
Flexible working conditions.
Chance to contribute to innovative solutions in the travel industry.
Support for professional development.

Ventrata

Ventrata is an industry-leading SaaS platform based in London, with additional offices in Brno, Lisbon, and remote teams worldwide. The company specializes in enhancing the ticketing experience for attractions, tours, and activities, ensuring that every aspect—from online booking to seamless entry—is designed to create memorable experiences. With a passionate team and a mission to help businesses of all sizes scale while preserving their unique identity, Ventrata is rapidly expanding across multiple markets and verticals. The company values innovation and collaboration, inviting talented individuals to contribute to shaping the future of travel.

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