Assisting Technical Support Manager - Remote

Overview

Ventrata is seeking a passionate Assisting Technical Support Manager to help ensure exceptional customer support services while leading a technical support team.

In Short

• Lead a team of technical support specialists.
• Act as an escalation point for technical issues.
• Assist the support manager with process improvements.
• Participate in hiring and onboarding new team members.
• Perform regular quality control reviews of customer communications.
• Monitor and report on support metrics and team performance.
• Ensure consistent high-quality service and customer focus.
• Encourage best practices within the team.
• Support administrative tasks related to technical support.
• Contribute to a positive team environment with honest feedback.

Requirements

• Experience in technical support or customer service.
• Strong leadership and team management skills.
• Ability to analyze and report on performance metrics.
• Excellent communication and interpersonal skills.
• Proven problem-solving abilities.
• Experience in hiring and onboarding processes.
• Commitment to maintaining high-quality service standards.
• Familiarity with ticketing systems and support tools.
• Adaptability to fast-paced environments.
• Focus on customer satisfaction and team development.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a passionate and supportive team.
• Flexible working arrangements including remote work.
• Professional development and career growth opportunities.
• Engagement in a mission-driven company culture.
• Access to cutting-edge technology and tools.
• Participation in team-building activities.
• Work in an innovative and rapidly expanding company.
• Contribute to shaping the future of travel.
• Opportunity to make a significant impact in the industry.