Assisting Technical Support Manager - Remote

Overview

The Assisting Technical Support Manager at Ventrata will support the Technical Support Manager in ensuring high-quality support services for customers, while also leading the technical support team.

In Short

• Lead a team of technical support specialists to ensure exceptional service.
• Act as the primary escalation contact for technical issues.
• Assist in process improvements and administrative tasks.
• Participate in hiring and onboarding new team members.
• Conduct regular quality control reviews of customer communications.
• Analyze and report on support metrics and team performance.
• Maintain a strong customer focus and encourage best practices.
• Ensure the team has the necessary tools for success.
• Collaborate with a multicultural team across multiple regions.
• Foster a positive and collaborative team environment.

Requirements

• Critical thinker with strong analytical skills.
• Proactive technical skills for issue resolution.
• Experience in management or team lead roles.
• Background in technical or customer support.
• Strong interpersonal skills and team collaboration.
• Excellent organizational abilities and attention to detail.
• Passion for staying current with industry trends.
• C1 English level; additional languages are a plus.
• EMEA based.

Benefits

• Flexible working hours.
• Unlimited paid holiday days.
• Dynamic scale-up work environment.
• Remote work options available.
• Team building activities and company retreats.
• Offices in Brno and Lisbon.
• Young and passionate team culture.
• Refreshments and coffee in the office.
• Hardware/remote setup package provided.
• Competitive salary with regular reviews.
• Performance-based bonuses.