Technical Support Specialist - SaaS - Remote

Overview

We are seeking a Technical Support Specialist to join our team and help make our customers successful by providing exceptional support for our web analytics solutions.

In Short

• 100% remote work position.
• Engage with customers to resolve technical issues via email.
• Document processes and improve user guides.
• Collaborate with product teams to enhance customer experience.
• Become an expert in web analytics technologies.
• Flexibility in working hours to accommodate customer needs.
• Participate in ongoing training and development.
• Work with a diverse and inclusive global team.
• Focus on delivering happiness and value to customers.
• Contribute to the success of the Voice of Customer initiatives.

Requirements

• Fluent in English and French.
• 5 years of experience in Web Services Support.
• 1 year of IT Support experience.
• Experience with web technologies like JavaScript, HTML, CSS.
• 2 years of experience with Linux and web servers.
• Excellent troubleshooting skills.
• Familiarity with web analytics tools.
• Strong communication skills.
• Analytical mindset and critical thinking.
• Ability to manage multiple priorities.

Benefits

• Remote work with flexible hours.
• Co-working space or home office equipment provided.
• 25 days of paid holidays plus public holidays.
• Health insurance and mental health support.
• Opportunities for training and skill development.
• Volunteering day and bereavement leave for pets.
• Innovative work culture promoting continuous learning.
• Diverse and inclusive work environment.
• Support for personal and professional growth.
• Regular team meetings and communication through Slack.