Client Experience Manager (B2B SaaS) - Remote

Overview

The Client Experience Manager at Prompt will play a pivotal role in enhancing customer satisfaction and loyalty within the B2B SaaS sector of healthcare technology, focusing on rehab therapy businesses.

In Short

• Lead the Client Experience team to improve customer support.
• Respond to customer inquiries effectively.
• Champion customer needs and promote satisfaction.
• Support the development of knowledge bases.
• Identify opportunities to enhance products and services.
• Participate actively in customer support queues.
• Work in a dynamic and fast-paced environment.
• Engage with engineering for ticket creation and prioritization.
• Share user feedback to improve product features.
• Collaborate with a talented team to drive success.

Requirements

• Experience as a Rehab Clinician (SLP, OT, PT, etc.).
• Highly analytical mindset for troubleshooting.
• Proactive and self-motivated.
• Ability to thrive in dynamic settings.
• Willingness to work beyond standard hours when needed.
• Proficiency in MS Excel.
• Exceptional written and verbal communication skills.
• Bachelor's degree with strong academic performance.

Benefits

• Competitive salaries.
• Remote/hybrid work environment.
• Potential equity compensation.
• Flexible PTO.
• Company-sponsored lunches.
• Paid disability and life insurance.
• Paid family and medical leave.
• Medical, dental, and vision insurance.
• Discounted pet insurance.
• 401k plan.