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Billing Tech Support Specialist (B2B SaaS) - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

The Billing Tech Support Specialist will serve as a Prompt software expert to customers via email support, playing a critical role in the Client Success Team.

In Short

  • Respond to customer inquiries regarding billing software.
  • Triage support tickets and escalate issues as needed.
  • Support engineering ticket creation and prioritization.
  • Develop a deep understanding of product offerings.
  • Promote customer satisfaction and loyalty.
  • Identify opportunities to enhance product features.

Requirements

  • 3+ years in customer-facing tech support roles.
  • Medical billing background required.
  • Experience in clinical development or medical billing operations.
  • Highly analytical with troubleshooting skills.
  • Proactive and self-motivated.
  • Proficient in MS Excel.
  • Exceptional communication skills.

Benefits

  • Competitive salaries.
  • Remote/hybrid work environment.
  • Potential equity compensation.
  • Flexible PTO.
  • Company-sponsored lunches.
  • Medical, dental, and vision insurance.
  • 401k plan.
Prompt logo

Prompt

Prompt is a pioneering company in the healthcare technology sector, focused on delivering highly automated and modern B2B enterprise software solutions specifically designed for rehabilitation therapy businesses. With a commitment to revolutionizing healthcare, Prompt has established itself as a leading platform in the industry, addressing complex challenges faced by outpatient therapy providers. The company is dedicated to enhancing patient care while reducing environmental waste, and it fosters a collaborative and innovative work environment where talented individuals come together to create impactful software solutions. Prompt values smart work over hard work, promoting a healthy work-life balance and offering competitive benefits to its employees.

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