Billing Tech Support Specialist (B2B SaaS) - Remote

Overview

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Billing Tech Support Specialist who will serve as a Prompt software expert to customers via our email support channel and will be an integral part of our Customer Experience Team.

In Short

• Respond to customer questions and requests regarding RCM and billing software.
• Triage tickets and perform escalations to appropriate teams.
• Support engineering ticket creation and prioritization.
• Develop and maintain a deep understanding of our product offerings.
• Promote customer satisfaction and loyalty.
• Identify opportunities to enhance our product and service features.

Requirements

• 3+ years of relevant experience in customer-facing functions.
• Medical billing background required.
• Experience in clinical development or medical billing operations.
• Highly analytical mindset with troubleshooting skills.
• Proactive, self-motivated, and self-directed.
• Proficient in MS Excel.
• Exceptional written and verbal communication skills.

Benefits

• Competitive salaries.
• Bonus potential with exceptional performance (up to 12k).
• Remote environment.
• Potential equity compensation for outstanding performance.
• 401k.
• Health Insurance Benefits.
• Generous PTO.
• Company-wide sponsored lunches.