Billing Support Specialist - Remote

Overview

As a Billing Support Specialist, you’ll play a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to Billing customers. Your ability to understand customer needs and resolve issues efficiently will directly impact customer satisfaction and help meet their objectives.

In Short

• Provide billing support to healthcare providers, billers, and administrative teams via phone, email, and chat.
• Resolve technical issues regarding billing, claims processing, and payment issues.
• Assist users in navigating the software and managing patient accounts.
• Utilize Salesforce to log, track, and manage customer support cases.
• Identify and escalate software bugs and recurring issues.
• Guide customers on best practices for revenue cycle management.
• Ensure compliance with HIPAA and healthcare data security regulations.
• Collaborate with training teams to improve documentation.
• Meet or exceed customer satisfaction and resolution targets.
• Handle a high volume of inbound calls daily.

Requirements

• High school diploma or equivalent required; associate’s degree preferred.
• 12-month minimum experience in customer support or billing support.
• Experience in Medical Billing or Healthcare industry.
• Understanding of medical billing workflows and insurance claims.
• Familiarity with CPT, ICD-10, HCPCS codes, and medical terminology.
• Knowledge of CMS forms and payer policies preferred.
• Experience with EHR/EMR or healthcare revenue cycle management systems preferred.
• Knowledge of HIPAA compliance and data security best practices.
• Ability to troubleshoot SaaS-based platforms.
• Strong interpersonal and communication skills.

Benefits

• Healthcare benefits and discounts for work from home basics.
• Resources for mental health and physical well-being.
• Opportunities for career growth and development.
• Collaborative and supportive team environment.
• Celebration of successes and team achievements.