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Customer Billing Support Specialist - Remote

Posted 7 weeks ago
Customer Service
Full Time
Argentina

Overview

As a Customer Billing Support Specialist, you will assist authors with their financial inquiries, manage payment issues, and ensure a seamless financial experience.

In Short

  • Assist authors with account balances and payment issues.
  • Contact authors regarding overdue payments.
  • Process royalty withdrawals for authors.
  • Help authors update their payment details.
  • Handle refund requests and disputes.
  • Maintain accurate records of financial support activities.
  • Work Monday through Friday, 12 PM to 8 PM.
  • 100% remote position available only for candidates in Argentina.

Requirements

  • Experience in customer financial support or billing.
  • Strong problem-solving skills.
  • Excellent communication skills.
  • Ability to work independently in a remote environment.

Benefits

  • Flexible work hours.
  • Remote work opportunity.
  • Engaging work environment.
Spines logo

Spines

Spines is a dynamic and innovative company specializing in the visual representation of literature. With a focus on creating stunning book covers and illustrations, Spines collaborates closely with authors and production managers to bring stories to life across various genres. The company embraces a flexible, remote work structure, allowing talented illustrators to thrive in a fast-paced environment where creativity and high-quality standards are paramount. At Spines, the mission is to inspire and engage readers worldwide through captivating visual storytelling.

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