Customer Billing Support Specialist - Remote

Overview

As a Customer Billing Support Specialist, you will assist authors with their financial inquiries, manage payment issues, and ensure a seamless financial experience.

In Short

• Assist authors with account balances and payment issues.
• Contact authors regarding overdue payments.
• Process royalty withdrawals for authors.
• Help authors update their payment details.
• Handle refund requests and disputes.
• Maintain accurate records of financial support activities.
• Work Monday through Friday, 12 PM to 8 PM.
• 100% remote position available only for candidates in Argentina.

Requirements

• Experience in customer financial support or billing.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently in a remote environment.

Benefits

• Flexible work hours.
• Remote work opportunity.
• Engaging work environment.