Billing Tech Support Specialist (B2B SaaS) - Remote

Overview

The Billing Tech Support Specialist will serve as a Prompt software expert to customers via email support, playing a critical role in the Client Success Team.

In Short

• Assist clients via email support channel.
• Provide weekend technical support coverage.
• Respond to customer inquiries regarding RCM and billing software.
• Triage tickets and escalate issues as necessary.
• Maintain a deep understanding of product offerings.
• Promote customer satisfaction and loyalty.
• Identify opportunities to enhance product and service features.
• Work a flexible weekday schedule with weekend shifts.
• Complete onboarding and training during normal hours for the first 3 months.
• Be a key contributor within 3-6 months.

Requirements

• 3+ years of experience in customer-facing roles.
• Medical billing background required.
• Experience in clinical development or medical billing operations.
• Highly analytical mindset with troubleshooting skills.
• Proactive and self-motivated.
• Ability to multitask and keep records.
• Proficient in MS Excel.
• Exceptional written and verbal communication skills.
• Eagerness to learn and adopt software.

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.