Billing Tech Support Specialist (B2B SaaS) - Remote

Overview

The Billing Tech Support Specialist will serve as a Prompt software expert to customers via email support and be an integral part of the Customer Experience Team, impacting the industry-leading Client Success Team.

In Short

• Respond to customer inquiries regarding billing software via email.
• Triage tickets and escalate issues to appropriate teams.
• Support engineering ticket creation and prioritization.
• Develop a deep understanding of product offerings.
• Promote customer satisfaction by exceeding expectations.
• Identify opportunities to enhance product and service features.

Requirements

• 3+ years in customer-facing roles, particularly in tech support.
• Medical billing background required; Physical Therapy billing preferred.
• Experience in clinical development or medical billing operations.
• Highly analytical mindset with troubleshooting skills.
• Proactive and self-directed with a quick learning ability.
• Ability to multitask and maintain records.
• Proficient in MS Excel.
• Exceptional written and verbal communication skills.
• Eagerness to learn and adopt new software.

Benefits

• Competitive salaries with bonus potential.
• Remote work environment.
• Potential equity compensation for outstanding performance.
• 401k plan.
• Health Insurance Benefits.
• Generous PTO.
• Company-wide sponsored lunches.