Patient Experience Specialist - Remote

Overview

The Patient Experience Specialist will be the primary point of contact for patients regarding their medical statements, ensuring a positive financial experience while supporting the revenue cycle operations.

In Short

• Answer incoming calls from patients about medical bills and insurance claims.
• Provide empathetic explanations of account balances and payment options.
• Guide patients on making payments and setting up payment plans.
• Make outbound calls for payment collections while maintaining respect and professionalism.
• Document call activity and outcomes in the patient account system.
• Update patient information and collaborate with accounts receivable teams.
• Ensure compliance with HIPAA and billing regulations.
• Work in a remote/hybrid environment.
• Be part of a team dedicated to transforming healthcare.
• Contribute to a positive impact in the healthcare industry.

Requirements

• High school diploma or GED.
• 1+ years of experience in healthcare customer service or clinical front office.
• Exceptional interpersonal and communication skills.
• Understanding of billing software and electronic medical record systems.
• General knowledge of medical billing and insurance.
• Ability to handle sensitive conversations with empathy.

Benefits

• Competitive salaries.
• Remote/hybrid work environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Medical, dental, and vision insurance benefits.
• 401k.
• Credits for fitness classes/gym memberships.
• Inclusive work environment.