Client Success Specialist (B2B SaaS) - Remote

Overview

The Client Success Specialist is responsible for onboarding and supporting small- to mid-sized clients in the rehab therapy software space with our PredictionHealth product. This role focuses on building strong client relationships, providing proactive support, and ensuring a seamless transition from onboarding to product adoption and long-term success.

In Short

• Manage new client setup, configurations, and training sessions.
• Guide clients through implementation processes.
• Deliver onboarding webinars and Q&A sessions tailored to clinical teams.
• Build strategic and supportive relationships with clients post-onboarding.
• Respond to customer inquiries via email, webinars, or support platforms.
• Monitor client KPIs such as engagement, satisfaction, and retention rates.
• Partner with Sales for smooth client handoffs.
• Maintain accurate records in CRM systems (e.g., Salesforce, HubSpot).
• Comfortable working with various software platforms and digital tools.
• Background as a PT, PTA, OT, SLP, or rehab clinic administrator.

Requirements

• 0–2 years in a customer-facing role in SaaS, healthcare, or support.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-first mindset with the ability to manage multiple priorities.
• Experience with EMR systems and understanding of clinic workflows.
• Proficiency in MS Excel and technical troubleshooting.

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Medical, dental, and vision insurance benefits.
• 401k.
• Credits for online and in-person fitness classes/gym memberships.