Client Experience Manager - Remote

Overview

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

In Short

• Ensure client satisfaction by addressing inquiries and providing resolutions.
• Respond to tier-2 level requests from foreign nationals.
• Handle escalations and collaborate with management for solutions.
• Lead training sessions on the Envoy app for clients and foreign nationals.
• Pull and distribute reports for clients and legal teams.
• Maintain team materials including SOPs and training documents.
• Set customer expectations and meet deadlines.
• Develop and maintain project plans and deliverables.
• Communicate project milestones to clients and internal teams.
• Manage additional projects as assigned.

Requirements

• 1-2 years of customer service experience.
• Bachelor’s Degree or equivalent work experience preferred.
• Interest in immigration is preferred.
• Experience with ticketing systems (e.g., Zendesk) preferred.
• Excellent customer service skills and empathy.
• Client-first mindset for resolution and issue avoidance.
• Attention to detail and accuracy in responses.
• Strong organizational and time-management skills.
• Clear and empathetic communication skills.
• Ability to multitask in a fast-paced environment.
• Collaborative approach to finding resolutions and improving processes.
• Strong proficiency in MS Office Suite, especially Excel.

Benefits

• Remote work flexibility.
• Comprehensive training and onboarding.
• Supportive team environment.
• Opportunities for professional development.
• Health and wellness benefits.
• Competitive salary and performance bonuses.
• Work-life balance initiatives.
• Engaging company culture.