Client Experience Manager (B2B SaaS) - Remote

Overview

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Client Experience Manager with personal ambitions to help build a Client Experience team.

In Short

• This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 40 Net Promoter Score points higher than our competition.
• We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.
• This role will be critical in taking Prompt to the next level.
• Develop and maintain a deep understanding of our product offerings.
• Be each customer’s champion by providing ongoing support via our help desk platform.
• Support development and update of the internal and external knowledge base.
• Promote customer satisfaction and loyalty.
• Learn, adopt, establish processes and workflows for the support team.
• Improve and advocate for customer experience.
• Share user feedback to Product function.

Requirements

• Experience as a Rehab Clinician (SLP, OT, PT, COTA, PTA).
• Highly analytical mindset with superior troubleshooting skills.
• Proactive and self-motivated.
• Experience in dynamic work settings.
• Highly Proficient in MS Excel.
• Exceptional written and verbal communication skills.
• Bachelor's degree with strong academic performance.

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.