IT Helpdesk Technician - Remote

Overview

We are seeking a highly skilled IT Helpdesk Technician to join our dynamic IT team. You will provide essential support to internal users, ensuring efficient operation of their systems and resolving technical issues promptly.

In Short

• Provide first-line technical support to end-users via phone, email, or in person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and upgrade computer hardware and software.
• Perform regular maintenance procedures, such as software updates.
• Set up and configure new user accounts and email profiles.
• Maintain documentation of IT assets and user requests.
• Ensure security measures are followed to protect company data.
• Collaborate with other IT team members to resolve complex issues.
• Train users on basic IT procedures and best practices.
• Monitor IT systems for potential issues and performance optimization.

Requirements

• Proven experience as an IT Helpdesk Technician or similar role.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with network troubleshooting tools and techniques.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-oriented mindset with a passion for delivering exceptional support.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• 401k.