IT Helpdesk Technician - Remote

Posted 5 weeks ago

Customer Service

Full Time

NY, USA

Overview

The IT Helpdesk Technician will provide on-site and remote support for New Country Motor Car Group dealerships, ensuring smooth operation of IT systems and excellent customer service.

In Short

Support, maintain, and implement Microsoft Windows workstations and servers.
Document, report, track, and resolve incidents in Help Desk software.
Provide Help Desk presence during normal business hours.
Coordinate and provide 1st and 2nd level support for issues.
Interface with automobile manufacturer IT support.
Regular schedule M-F, with after hours and weekend work as needed.
Maintain a central source of information for Help Desk Technicians.
Provide remote support to dealerships in other U.S. markets.
Must possess a valid driver’s license and be willing to travel.
Additional responsibilities as assigned by IT Director.

Requirements

One year Helpdesk experience (preferred).
Excellent customer service, communication, and time management skills.
Strong knowledge of Windows Server and Microsoft technologies.
Expert technical knowledge of MS Office and Windows operating systems.
Working knowledge of TCP/IP based LAN and WAN technologies.
Ability to manage multiple projects concurrently.
Must be a U.S. citizen with a valid driver's license.
Ability to adapt to changing project requirements.
Must be willing to travel daily between locations.
Must have a clean driving record.

Benefits

Medical and Dental coverage.
401K Plan.
Paid time off and vacation.
Growth opportunities.
Paid Training.
Family owned and operated environment.
Long term job security.

Audi Hawthorne

Audi Hawthorne, part of the New Country Motor Car Group, is a family-owned automotive dealership located in Hawthorne, NY. The company is dedicated to building strong community ties and fostering a culture of engagement among its employees. With a commitment to providing exceptional customer service, Audi Hawthorne actively participates in local charities and nonprofit organizations, viewing their role in the community as a privilege. The dealership offers a supportive work environment with opportunities for growth, long-term job security, and a range of benefits including medical and dental coverage, a 401K plan, and paid training.

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