Jr Technical Support Specialist (SaaS/CRM) - Remote

Overview

Our client is an Australian-based SAAS company at the forefront of technological innovation in the Property Development and Real Estate sector. They underpin the delivery of successful real estate developments, empowering customers to manage, sell and deliver property with our state-of-the-art property development sales CRM software and technology.

In Short

• Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries.
• Onboard new customers by configuring platforms to meet their business needs.
• Manage software integrations, databases, and SaaS products with precision.
• Utilize your intermediate Microsoft Excel skills to effectively manage and analyze client data.
• Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups.

Requirements

• Proactive and technically skilled IT and Ticket Support Specialist.
• Experience in providing high-quality support for SaaS/CRM platforms.
• Strong troubleshooting skills.
• Ability to assist clients in onboarding and configuring systems.
• Excellent communication skills.

Benefits

• Opportunity to work with a dynamic team in a vibrant culture.
• Exposure to various areas of the business.
• Chance to participate in exciting "workation" trips overseas.
• Growth and expansion opportunities both within Australia and internationally.