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Payments Onboarding Specialist - Remote

Posted Yesterday

Overview

Procore is looking for a Payments Onboarding Specialist! This role reports to Corporate Strategy and will have significant cross-functional collaboration with Product and Customer Success teams. In this role, you'll have the opportunity to directly impact the success of our customers by ensuring their vendors have a seamless onboarding experience with Procore Pay.

In Short

  • Guide vendors through onboarding, ensuring they are set up for success with our payments solution, Procore Pay.
  • Collaborate with general contractors to facilitate adoption among their vendors, who are mainly subcontractors.
  • Leverage tools like Airtable, Salesforce, and Outreach to manage workflows, prioritize tasks, and streamline communications.
  • Identify opportunities to improve onboarding processes and customer satisfaction, working closely with the Product and Customer Success teams.
  • Serve as a trusted partner to customers, helping them unlock the full potential of Procore Pay.

Requirements

  • Experience in customer success, customer support, sales or sales development, account management, or a related field.
  • Strong interpersonal and communication skills, with the ability to simplify complex processes for customers.
  • Proficiency with CRM tools and task management platforms; experience with Salesforce is a plus.
  • A proactive, “Help First” mindset—you prioritize solving problems, supporting customers, and driving shared success.
  • Creativity and the ability to think outside of the box to solve complex problems.

Benefits

  • Generous paid time off and healthcare coverage.
  • Career enrichment and development programs.
  • Competitive, fair, and commensurate compensation.
  • Bonus Incentive Compensation.
  • Supportive and inclusive work culture.

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