Remote Otter LogoRemoteOtter

Payments Onboarding Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
USA
63,232 - 86,944/year

Overview

Procore is looking for a Payments Onboarding Specialist! This role reports to Corporate Strategy and will have significant cross-functional collaboration with Product and Customer Success teams. In this role, you'll have the opportunity to directly impact the success of our customers by ensuring their vendors have a seamless onboarding experience with Procore Pay.

In Short

  • Guide vendors through onboarding, ensuring they are set up for success with our payments solution, Procore Pay.
  • Collaborate with general contractors to facilitate adoption among their vendors, who are mainly subcontractors.
  • Leverage tools like Airtable, Salesforce, and Outreach to manage workflows, prioritize tasks, and streamline communications.
  • Identify opportunities to improve onboarding processes and customer satisfaction, working closely with the Product and Customer Success teams.
  • Serve as a trusted partner to customers, helping them unlock the full potential of Procore Pay.

Requirements

  • Experience in customer success, customer support, sales or sales development, account management, or a related field.
  • Strong interpersonal and communication skills, with the ability to simplify complex processes for customers.
  • Proficiency with CRM tools and task management platforms; experience with Salesforce is a plus.
  • A proactive, “Help First” mindset—you prioritize solving problems, supporting customers, and driving shared success.
  • Creativity and the ability to think outside of the box to solve complex problems.

Benefits

  • Generous paid time off and healthcare coverage.
  • Career enrichment and development programs.
  • Competitive, fair, and commensurate compensation.
  • Bonus Incentive Compensation.
  • Supportive and inclusive work culture.
Procore Technologies logo

Procore Technologies

Procore Technologies is a leading provider of cloud-based construction management software designed to enhance the efficiency of building projects, including skyscrapers, hospitals, and retail centers. The company fosters a culture of ownership and innovation, encouraging employees to explore new ideas and take initiative in their work. Procore is committed to diversity and inclusion, welcoming individuals from all backgrounds and ensuring a supportive environment for all employees. With a focus on client success, Procore aims to empower its users to fully adopt and benefit from its technology.

Share This Job!

Save This Job!

Similar Jobs:

PostHog logo

Onboarding Specialist - Remote

PostHog

4 days ago

Join PostHog as an Onboarding Specialist to help customers succeed with their product journey.

Worldwide
Full-time
Customer Service
Steer logo

Onboarding Specialist - Remote

Steer

6 days ago

Join Steer as an Onboarding Specialist to enhance customer success in the automotive software industry.

USA
Full-time
Customer Service

CiviTronix

Onboarding Specialist - Remote

CiviTronix

2 weeks ago

The Onboarding Specialist manages the onboarding process for new hires, ensuring a smooth transition and positive experience.

USA
Full-time
Human Resources
$22.00 - $27.00/hour
Super Dispatch logo

Onboarding Specialist - Remote

Super Dispatch

3 weeks ago

Join Super Dispatch as an Onboarding Specialist to guide customers through the onboarding process and ensure their success with our platform.

USA
Full-time
Customer Service
Exclusively Remote logo

Onboarding Specialist - Remote

Exclusively Remote

3 weeks ago

The Onboarding Specialist will conduct training sessions for nursing home administrators to ensure smooth integration into the system.

Worldwide
Full-time
Customer Service