Customer Success Engineer II, General Contractors - Remote

Overview

The Customer Success Engineer II will drive the success of Procore’s General Contractor customers by serving as a product champion and subject matter expert, helping customers adopt and realize business performance gains from their investment in Procore.

In Short

• Drive customer success for Procore’s General Contractor customers.
• Act as a product champion and subject matter expert.
• Make data-driven recommendations to optimize Procore’s value.
• Craft value-based presentations to address customer business problems.
• Provide product roadmap updates to customers.
• Coordinate product demonstrations with technical resources.
• Serve as a technical account manager with high responsiveness.
• Support and mentor team members to foster a positive culture.
• Develop mastery of Procore’s products and industry best practices.
• Up to 50% travel to client sites and industry events.

Requirements

• 3+ years of Construction industry expertise.
• 3+ years of Customer Success or Technical Pre-Sales experience.
• Strong technical aptitude for mastering Procore’s offerings.
• Ability to work collaboratively across multiple stakeholders.
• Outstanding presentation and communication skills.
• Strong analytical and problem-solving skills.
• Understanding of the construction industry across different verticals.
• Bachelor’s degree in a relevant field preferred.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.