Customer Success Engineer - II - Remote

Overview

The Customer Success Engineer - II serves as a single point of contact for technical consultation for a designated customer base, providing consulting services and developing plans related to systems definition and feasibility determination.

In Short

• Acts as the main technical consultant for assigned customers.
• Develops technical, tactical, and strategic plans for customers.
• Proposes and implements system enhancements.
• Provides escalation coverage and adheres to security policies.
• Collaborates with implementation teams on new builds.
• Creates and maintains customer technical documentation.
• Participates in customer meetings and strategy implementations.
• Manages operational health activities and risk identification.
• Provides P1 technical support including 24x7 on-call as required.
• May lead technical projects to improve customer experience.

Requirements

• Working knowledge and experience in the job discipline.
• Ability to build knowledge of company processes and customers.
• Experience in performing a range of assignments related to job discipline.
• Ability to analyze situations using prescribed guidelines.
• Moderate level of guidance and direction required.

Benefits

• Opportunity to work in a collaborative environment.
• Access to professional development resources.
• Potential for leading technical projects.
• Exposure to a variety of customer environments.
• Participation in strategic customer success initiatives.