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Customer Service Representative - Medical Scheduler - Remote

Posted 8 weeks ago

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

  • Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, facility messaging, insurance verification, and order review.
  • Schedule clients serving multiple medical offices, considering client location, facility capabilities, insurance requirements, and type of exam.
  • Communicate effectively with clients and medical professionals.
  • Manage high-volume workload, effectively prioritizing tasks to remain organized.
  • Provide excellent customer service to all internal and external customers.
  • Alerts appropriate staff for all physician schedule changes.
  • Develop reputation as an efficient service provider with high levels of accuracy.
  • Makes patients, their families, and physicians their primary focus.
  • Actively seeks information to understand patient circumstances, problems, expectations.

Requirements

  • An outgoing personality, with excellent interpersonal skills.
  • Strong verbal and written communication including active listening and reflection.
  • Ability to navigate between several computer screens while actively listening.
  • Bilingual in English-Spanish, a plus, but not required.
  • Minimum of 2 years customer service experience.
  • Strong computer experience working on multiple software programs.
  • Experience with EPIC Hyperdrive a plus.
  • Experience working in Hospitals or Medical Practices.
  • Must be authorized to work in the US without sponsorship.

Benefits

  • Opportunity to work with prestigious brands in various industries.
  • Supportive work environment focused on customer service excellence.
  • Commitment to corporate values and continual improvement.

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