Customer Service Representative - Medical Scheduler - Remote

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

• Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, facility messaging, insurance verification, and order review.
• Schedule clients serving multiple medical offices, considering client location, facility capabilities, insurance requirements, and type of exam.
• Communicate effectively with clients and medical professionals.
• Manage high-volume workload, effectively prioritizing tasks to remain organized.
• Provide excellent customer service to all internal and external customers.
• Alerts appropriate staff for all physician schedule changes.
• Develop reputation as an efficient service provider with high levels of accuracy.
• Makes patients, their families, and physicians their primary focus.
• Actively seeks information to understand patient circumstances, problems, expectations.

Requirements

• An outgoing personality, with excellent interpersonal skills.
• Strong verbal and written communication including active listening and reflection.
• Ability to navigate between several computer screens while actively listening.
• Bilingual in English-Spanish, a plus, but not required.
• Minimum of 2 years customer service experience.
• Strong computer experience working on multiple software programs.
• Experience with EPIC Hyperdrive a plus.
• Experience working in Hospitals or Medical Practices.
• Must be authorized to work in the US without sponsorship.

Benefits

• Opportunity to work with prestigious brands in various industries.
• Supportive work environment focused on customer service excellence.
• Commitment to corporate values and continual improvement.