Remote Otter LogoRemoteOtter

Customer Service Representative - Medical Scheduler - Remote

Posted 8 weeks ago

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

  • Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, facility messaging, insurance verification, and order review.
  • Schedule clients serving multiple medical offices, considering client location, facility capabilities, insurance requirements, and type of exam.
  • Communicate effectively with clients and medical professionals.
  • Manage high-volume workload, effectively prioritizing tasks to remain organized.
  • Provide excellent customer service to all internal and external customers.
  • Alerts appropriate staff for all physician schedule changes.
  • Actively seeks information to understand patient circumstances and expectations.
  • Must maintain professional behavior in stressful situations.
  • Bilingual in English-Spanish is a plus.
  • Minimum of 2 years customer service experience required.

Requirements

  • An outgoing personality with excellent interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to navigate between several computer screens while actively listening.
  • Experience with EMR systems and CRM Software.
  • Experience working for a Hospital System or Medical Practice.

Benefits

  • Opportunity to work with prestigious brands in regulated industries.
  • Commitment to superior account management and continual improvement.
  • Passion for the products supported.
  • Positive impact on consumer’s life.
  • Equal Opportunity/Affirmative Action employer.

Similar Jobs:

Premier NX logo

Customer Service Representative - Medical Scheduler - Remote

Premier NX

6 weeks ago

Join Premier NX as a Customer Service Representative (Medical Scheduler) to provide exceptional service in a remote role.

Customer Service
Medical Scheduling
Communication Skills
Multi-tasking
USA
Full-time
Customer Service
Premier NX logo

Customer Service Representative - Medical Scheduler - Remote

Premier NX

8 weeks ago

Join Premier NX as a Customer Service Representative (Medical Scheduler) to provide exceptional service in a remote role.

Customer Service
Medical Scheduling
Communication Skills
Multi-tasking
Worldwide
Full-time
Customer Service
Premier NX logo

Customer Service Representative - Medical Scheduler - Remote

Premier NX

8 weeks ago

Join Premier NX as a Customer Service Representative (Medical Scheduler) to provide exceptional service in a remote role.

Customer Service
Medical Scheduling
Communication Skills
Multi-tasking
Worldwide
Full-time
Customer Service
Blu Selection logo

Medical Customer Service Representative - Remote

Blu Selection

3 weeks ago

Join a leading medical devices company in Lisbon as a Medical Customer Service Representative, supporting customers with diabetes.

German Language
English Language
Customer Service
Medical Knowledge
Portugal
Full-time
Customer Service
1,230€ - 1,612€/month
Revenue Enterprises logo

Customer Service Representative - Medical Billing - Remote

Revenue Enterprises

375 weeks ago

Join our family-owned business as a Customer Service Representative specializing in medical billing, offering a supportive work environment and competitive pay.

Customer Service
Medical Billing
Call Center
Empathy
CO, USA
Full-time
Customer Service
37,440 - 41,600 USD/year