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Customer Service Representative - Medical Scheduler - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

  • Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, facility messaging, insurance verification, and order review.
  • Schedule clients serving multiple medical offices, considering client location, facility capabilities, insurance requirements, and type of exam.
  • Communicate effectively with clients and medical professionals.
  • Manage high-volume workload, effectively prioritizing tasks to remain organized.
  • Provide excellent customer service to all internal and external customers.
  • Alerts appropriate staff for all physician schedule changes.
  • Actively seeks information to understand patient circumstances and expectations.
  • Must maintain professional behavior in stressful situations.
  • Bilingual in English-Spanish is a plus.
  • Minimum of 2 years customer service experience required.

Requirements

  • An outgoing personality with excellent interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to navigate between several computer screens while actively listening.
  • Experience with EMR systems and CRM Software.
  • Experience working for a Hospital System or Medical Practice.

Benefits

  • Opportunity to work with prestigious brands in regulated industries.
  • Commitment to superior account management and continual improvement.
  • Passion for the products supported.
  • Positive impact on consumer’s life.
  • Equal Opportunity/Affirmative Action employer.
Premier NX logo

Premier NX

Stafford Communications Group LLC, a division of Premier BPO, specializes in providing Call Center, Consulting, and Marketing Services to clients across various regulated industries, including pharmaceutical, healthcare, food, consumer packaged goods, and beauty care. The company is dedicated to enhancing brand loyalty by delivering exceptional customer experiences and making a positive impact on consumers' lives. With a commitment to superior account management and corporate values, Stafford Communications is a supportive workplace for individuals who are passionate about helping others.

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