Customer Service Representative - Remote

Overview

As a Customer Service Representative at Premier NX, you will contribute to the success of our clients by meeting their service levels and providing exceptional customer experiences.

In Short

• Answer incoming phone calls, texts, chats, and written communications.
• Troubleshoot issues related to consumer products.
• Identify and analyze consumer concerns, recommend solutions, and follow up.
• Complete assignments accurately and in a timely manner.
• Provide information, support, and guidance to consumers.
• Handle quality complaints and maintain superior customer service etiquette.
• Document all calls in the appropriate CRM system.
• Demonstrate effective communication skills in written and verbal formats.
• Work collaboratively in a fast-paced environment.
• Show empathy and patience with consumers.

Requirements

• Strong interpersonal and relationship management skills.
• Excellent verbal and written communication skills.
• Ability to maintain professionalism in stressful situations.
• Proficient in navigating multiple computer screens while listening to customers.

Benefits

• Opportunity to work with prestigious brands.
• Commitment to corporate values and continual improvement.
• Passion for the products supported.
• Potential for career growth in customer experience solutions.