Customer Service Representative - Medical Scheduler - Remote

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

• Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, and insurance verification.
• Schedule clients serving multiple medical offices.
• Communicate effectively with clients and medical professionals.
• Manage high-volume workload and prioritize tasks.
• Provide excellent customer service to all internal and external customers.
• Alert appropriate staff for physician schedule changes.
• Actively seek information to understand patient circumstances.
• Maintain professional behavior in stressful situations.
• Develop a reputation as an efficient service provider.
• Work remotely with a full-time schedule from 8am-5pm EST.

Requirements

• An outgoing personality with excellent interpersonal skills.
• Strong verbal and written communication skills.
• Ability to navigate multiple computer screens while listening.
• Bilingual in English-Spanish is a plus.
• Minimum of 2 years customer service experience.
• Strong computer experience with EMR systems.
• Experience with EPIC Hyperdrive is a plus.
• Experience working in Hospitals or Medical Practices.
• Must be authorized to work in the US without sponsorship.

Benefits

• Opportunity to work with prestigious brands.
• Be part of a team that values customer service.
• Work in a supportive and dynamic environment.
• Contribute to making a positive impact on consumers' lives.
• Endless possibilities for career growth.