CRM Support Specialist - Remote

Overview

As a CRM Support Specialist at Premier NX, you will play a vital role in supporting both internal and external stakeholders by managing CRM tools and enhancing operational efficiency.

In Short

• Provide general CRM system support and guidance.
• Create and manage tickets for issue resolution.
• Handle user access and de-activation requests for CRM.
• Monitor system workflows for optimization opportunities.
• Support training efforts and update training materials.
• Create and maintain reports and dashboards for performance tracking.
• Collaborate with teams to ensure knowledge base accuracy.
• Respond to and resolve privacy-related customer requests.
• Proactively troubleshoot common CRM system issues.
• Contribute to continuous improvement of processes.

Requirements

• Experience with CRM systems (Salesforce, ServiceNow, or Exterro preferred).
• Proficiency in Microsoft Office 365.
• Strong understanding of customer service practices.
• Highly organized with the ability to multitask.
• Strong business acumen and client-focused mindset.
• Ability to work effectively in a remote environment.

Benefits

• Opportunity for professional growth and development.
• Work in a collaborative and supportive team environment.
• Engagement with prestigious brands across various industries.
• Equal opportunity employer committed to diversity.