CRM Support Specialist - Remote

Overview

We’re seeking a proactive and detail-oriented CRM Support Specialist to support our CRM and marketing teams in delivering high-quality, data-driven email campaigns. This role is ideal for someone with strong technical aptitude, excellent stakeholder management skills, and a problem-solving mindset, looking to expand their expertise in CRM and marketing automation.

In Short

• Proactively carry out daily checks to support the Lifecycle Automation squad.
• Assist teams in quality assurance for one-off and triggered campaigns.
• Create and troubleshoot email templates using HTML & CSS.
• Act as a key global support function in CRM.
• Be the first point of contact for CRM-related queries.
• Assist in setting up, testing, and deploying triggered CRM journeys.
• Develop a strong understanding of existing and future-state data.
• Quickly respond to CRM issues or queries.

Requirements

• Excellent stakeholder management skills.
• Proficiency in HTML & CSS.
• Experience with a CRM or email marketing platform.
• Understanding of data & segmentation.
• Strong attention to detail and problem-solving mindset.
• Proactive & reactive approach to problem-solving.
• Technical aptitude for learning new tools and technologies.

Benefits

• 25 paid holidays and a 'duvet day' on your birthday.
• Hybrid Work Environment.
• Private health and dental cover.
• Life assurance scheme.
• Up to 6% matched pension.
• Regular Lunch and Learns with guest speakers.
• Dog-friendly office.
• Daily breakfast and free snacks.
• Access to discounts via Cobens Extras.
• Continued investment into learning and development.